About Us

Cleveland’s Best Travel Agents!

Celebrating its 40th anniversary in 2017, The Travel Connection is a full service, licensed and bonded travel management company.  Our team of travel advisors, travel service providers, group and destination planners, have been conducting business globally since 1977. Separate Corporate, Leisure, and Group Tour divisions ensure client expectations are met for varying travel needs.With a Combined staff experience of over 150 years in the Travel and Leisure Industry, The Travel Connection was recognized as one of Cleveland’s Best Travel Agents” by CBS Cleveland in May of 2013. The Travel Connection has also previously featured in Travel Weekly,and been a contributor on The Morning Exchange.

 



Patricia Hollywood is President of The Travel Connection.  “Pat” was born in Ireland, and has over 35 years experience in the travel industry, working on both sides of the Atlantic.  Considered by many, as an expert in all things Ireland, Pat has been a contributor to Travel Weekly, as well as a past President of the Irish American Travel Agents Association.  Pat was recognized by the United Irish Societies for her years of contributions to the Irish community, as the 2015 Mother of the Year.  Some of Pat’s personal travel highlights have included Alaska, Bermuda, Croatia, and Hungary.

 


Becky Donaldson helps oversee daily travel operations for both Leisure and Corporate divisions.  She has acquired more than 25 years experience in the travel industry, with a passion for corporate travel services.  Becky has traveled extensively throughout the United States, and names Costa Rica, Hawaii, South America, Australia and Europe as some of her favorite destinations.   Becky also enjoys Independent adventures, River cruising and Windstar sailing.

 

 


Sheryl Cole is one of The Travel Connection’s specialized service providers.  Sheryl has been in the industry for 15 years and holds numerous destination specialist certifications. She enjoys assisting clients with unique and challenging itineraries.  Adventure Travel, Destination Weddings, Honeymoons, and The South Pacific are some of her favorites.  Sheryl loves to immerse herself in a location – meet the locals, experience the culture and discover the distinctive little things that make each place special.

 

 


April Deitch serves as Director of Finance for the Travel Connection.  She has been in the financial industry for over 25 years and loves to travel.  She joined the Travel Connection in 2016, bringing financial expertise that offers analysis, guidance, and direction to both Corporate and Leisure clients of The Travel Connection.  April also assists in new business development, and customer service, ensuring client’s and partner’s needs are met.  In addition to Golfing destinations, April’s favorite places to travel include the Dominican Republic, Mexico, and Ireland.

 


Heather Jones joined The Travel Connection team in 2016, after several years in corporate private travel.  Heather has been involved in multiple facets of the travel industry for over 18 years.  In addition to servicing Leisure and Corporate needs, Heather coordinates and manages many of our Group travel segments.  Some of Heather’s favorite destinations include Ireland, Walt Disney World, Las Vegas, Mexico, and the Caribbean.  Heather has a passion for travel and enjoys helping her clients achieve a memorable experience.

 


Desiree Graves serves as Director of Marketing for The Travel Connection.  She joined the company in 2007 and now coordinates international and domestic trade shows, advertising, outbound marketing, and public relations activities for both Corporate and Leisure Divisions.  Desiree enjoys all aspects of the Travel Industry, including travel herself.  Some of her preferred destinations include Ireland, The Mayan Riviera, Puerto Rico, and Hong Kong.

 

 


Sharon Palmer is a Group Tour, and Religious Pilgrimage specialist, with over ten years travel industry experience, including the coordination of faith based travel to locations such as Knock and Downpatrick in Ireland, Rome in Italy, Medjugorie in Bosnia & Herzegovina, as well as Loudres in France.  Sharon joined the Travel Connection in 2017, and enjoys continually learning about new destinations.  Sharon is fond of travel throughout the USA, including Disney properties.

 

 


Gerald Rubalcava is the Technical Coordinator for The Travel Connection.  He oversees IT, e-commerce, web and social media initiatives.  “Gerry” is a certified web designer, Google Android Developer, and graphic designer.  Gerry has traveled extensively throughout Mexico, while counting San Francisco, San Diego, and Tampa as his favorite US destinations.

 

 


Mark Hollywood is Vice President of Global Operations for The Travel Connection. As a travel management company, fulfilling client’s needs throughout the world, Mark’s responsibilities include managing the established partnerships with international travel vendors and suppliers.  In addition, Mark oversees new business development both internationally and domestically for the agency.  Mark enjoys traveling throughout Europe, Asia, and the Caribbean.

January 21, 2017